1. What types of bags does Van West offer?
Van West offers a wide range of high-quality bags, including handbags, backpacks, tote bags, and travel bags. Our collection is designed with both style and functionality in mind, catering to various tastes and needs.

2. How can I place an order?
To place an order, simply browse our website, select the bag you want, choose your preferred color and quantity, and proceed to checkout. You can complete your purchase using multiple secure payment methods.

3. What payment methods do you accept?
We accept payments through major credit/debit cards, PayPal, and other secure online payment methods.

4. How do I know if my order has been shipped?
Once your order is shipped, you will receive an email with a tracking number to monitor your delivery status.

5. Can I return or exchange an item?
Yes, we offer a return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receipt. Please ensure that the product is in its original condition and packaging.

6. How do I contact customer service?
For any questions or assistance, you can contact our customer service team via email at 13887850739@163.com. We aim to respond to all inquiries within 24 hours.

7. Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping fees and delivery times vary depending on the destination.

8. Are the bags made from sustainable materials?
We are committed to sustainability and offer a selection of bags made from eco-friendly materials. Please check the product description for more details about the materials used.

9. How do I care for my Van West bag?
To ensure the longevity of your bag, we recommend cleaning it with a soft cloth and storing it in a cool, dry place when not in use. Specific care instructions are provided for each product.

10. Can I customize my bag?
Currently, we do not offer custom designs. However, we are always working on new collections, so be sure to check back for fresh styles and limited-edition releases.